zoya 9 Terms and Conditions

Introduction and Consent

These terms and conditions ("Terms") apply to the zoya 9 platform and all services under it. When you create an account on zoya 9, log in, or use any service, you automatically agree to accept these Terms.

These Terms apply to users in Bangladesh and are written in Bengali. In the event of any dispute or difference in interpretation, the Bengali version shall be considered final.

zoya 9 reserves the right to change these Terms in part or in full at any time. Updated Terms take effect as soon as they are published on the site. Continued use of the platform will be taken as acceptance of the new Terms.

Account Registration and Identity Verification

2.1 Registration Process

You may only use the zoya 9 services if you have an active account. At the time of registration you must provide accurate and complete information, including your full name, date of birth, mobile number, and a valid email address.

Each person may create only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being permanently closed.

2.2 Identity Verification (KYC)

To ensure a secure service, zoya 9 may request identity verification at any time. Required documents may include:

• A copy of your National ID (NID) or passport
• Proof of mobile banking account verification
• A utility bill or bank statement for address verification

zoya 9 has the right to hold withdrawals until verification is complete. Providing false or incomplete information may result in account closure.

2.3 Account Security

It is entirely your responsibility to keep your account password and login details confidential. If you suspect any unauthorised access to your account, you must notify the zoya 9 support team immediately.

Age Limit and Eligibility Requirements

All zoya 9 services are for persons aged 21 or over only. No person under the age of 21 may create an account or use the services on this platform.

Providing false information about your age at the time of registration is a serious violation. In such cases, any funds held in the account may be forfeited and the account will be permanently closed.

• The registrant must be a resident of Bangladesh
• Must have a valid mobile banking account in their own name
• Multiple members of the same household may create separate accounts, but each account must be under a different identity
• zoya 9 employees or their immediate family members may not participate in gaming services on this platform

Terms on Deposits and Withdrawals

4.1 Deposit Rules

bKash, Nagad, and Rocket are currently available for depositing funds to zoya 9. The minimum deposit amount across all methods is ৳100.

Deposited funds must be sent only from the individual's own mobile banking account. Transactions through a third party are prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. bKash, Nagad, and Rocket may be used as withdrawal methods. After a request is made, the withdrawal is generally processed within 10 to 45 minutes.

Withdrawals may only be made to the same mobile banking number from which the deposit was made. Withdrawals may be held if identity verification has not been completed.

4.3 Transaction Review

zoya 9 reserves the right to temporarily hold any transaction for the purpose of review or investigation. Additional verification may be required for suspicious transactions.

Terms on Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. Before withdrawing this bonus, the bonus amount must be wagered 10 times.

For example: depositing ৳1,000 earns a ৳1,000 bonus, bringing the balance to ৳2,000, and ৳1,000 × 10 = ৳10,000 must be wagered before the bonus is eligible for withdrawal.

5.2 Other Promotions

Each active promotion has its own specific terms, which are detailed on the relevant promotion page. As a general rule:

• A promotion may be claimed only once unless specifically stated otherwise
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be completed
• There may be restrictions on which games or markets bonus funds can be used on
• If there is evidence of bonus abuse or manipulation, the bonus and any associated winnings will be cancelled

5.3 Bonus Cancellation

If a withdrawal is requested before the bonus conditions are met, the bonus will be cancelled. If an error or technical issue occurs during bonus crediting, zoya 9 reserves the right to correct or cancel that bonus.

VIP and Loyalty Programme

The zoya 9 VIP programme has three tiers — Bronze, Silver, and Gold. Each tier includes a weekly cashback benefit: Bronze members receive up to 0.3%, Silver members up to 0.7%, and Gold members up to 1.0% cashback on their weekly net losses.

Cashback is calculated at the applicable rate on total net losses for the week (total losses minus total winnings). For example, a Silver tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 cashback.

• Advancement in VIP tier depends on the member's regular activity and engagement on the platform
• Cashback is paid out once per week
• VIP benefits are personal and non-transferable
• VIP benefits may be suspended if unusual activity is detected on the account

Gaming Rules

7.1 Bets and Outcomes

Once a bet is confirmed, it cannot be changed or cancelled. The system's own Random Number Generator (RNG) or the relevant game provider's technology is used to determine game outcomes.

If a game is left incomplete due to a disconnection or technical fault, the outcome will be determined according to the system logs. In such cases, zoya 9's decision is final.

7.2 Sports Betting

Sports bets are settled within a set time after the official result is announced. If a match is postponed or abandoned, zoya 9's established rules on bet settlement will apply.

7.3 Live Casino

In live casino games, the dealer's decision is final. If a live session is interrupted due to a technical fault, the last confirmed result will be considered valid.

Prohibited Activities

The following activities are completely prohibited on the zoya 9 platform. Breaching these prohibitions will result in immediate account closure and deposited funds and winnings may be forfeited:

• Creating or operating multiple accounts
• Using a false identity or another person's identity
• Systematically abusing bonuses or exploiting loopholes in the system
• Operating games using third-party software, bots, or automated systems
• Transferring, selling, or renting an account to another person
• Participating in collusion or match-fixing
• Attempting to hack any system on the platform or gain unauthorised access

Account Suspension and Closure

9.1 Closure by zoya 9

zoya 9 may temporarily or permanently close any account for any of the following reasons:

• Violation of any clause of these Terms
• Failure to respond to an identity verification request
• Extended inactivity (no activity for 12 consecutive months)
• As required to comply with applicable legal obligations

9.2 Closure at User's Request

You may request the closure of your account at any time. In such cases, any valid funds remaining in the balance will be available for withdrawal, but all bonuses will be automatically cancelled.

As part of responsible gaming, a Self-Exclusion request can be made. Contact the support team to restrict your account for a set period or permanently.

Limitation of Liability

The zoya 9 platform provides services on an "as is" basis. zoya 9 bears no liability in the following situations:

• A game being left incomplete due to internet disconnection or a slow connection
• Service disruption caused by a problem with the user's device
• Errors or delays from third-party payment gateways
• Unexpected technical failures or unavailability during server maintenance
• There is no guarantee of winning in any game — casino and betting outcomes are entirely uncertain

Maximum liability will always be limited to the amount of the transaction directly related to the claim.

Privacy and Data Protection

zoya 9's Privacy Policy provides detailed guidance on the collection, storage, and processing of users' personal data. This policy is an integral part of these Terms.

Your personal data is used only for operating the service, verifying identity, and meeting legal obligations. It is not sold to third parties or used for marketing purposes.

All data transfers on the platform are secured using SSL encryption technology.

Changes to Terms and Dispute Resolution

12.1 Changes to Terms

zoya 9 reserves the right to change, add to, or remove any part of these Terms at any time. A notice will be published on the site for significant changes.

Continued use of the platform after updated Terms are published will be taken as acceptance of the new Terms. If you object to the new Terms, contact the support team to close your account.

12.2 Dispute Resolution

If you have a complaint about any matter, please contact the zoya 9 support team directly first. Most issues can be resolved quickly via live chat or email. For answers to more detailed questions, you can visit our FAQ section.

Contact & Support

If you have questions about these terms or any zoya 9 service, please contact our support team. Support is available seven days a week, twenty-four hours a day, in both Bengali and English.

•   Live Chat: Connect instantly from any page on the site
•   Email: [email protected]

For more information about zoya 9, visit our About Us page — it includes detailed discussion of the platform's goals, scope of services, and security framework.