zoya 9 Privacy Policy
This policy explains in detail how your personal information is collected, why it is stored, and in what circumstances it may be shared with third parties.
This privacy policy ("Policy") applies to the zoya 9 platform and all services related to it. When you create an account, log in, make a deposit, or play any game on zoya 9, you are considered to have accepted the terms set out in this policy.
We believe your personal information belongs to you. That is why we collect it only for necessary purposes and store it with the highest security standards. This policy supplements our Terms and Conditions, and both documents should be read together.
If any changes are made to this policy, we will publish a notice on the site. Continuing to use the platform after a change means you have accepted the updated policy.
1. Types of Information Collected
zoya 9 collects various types of information from you, which can be divided into two main categories:
1.1 Information You Provide Directly
Information you provide yourself when registering an account, verifying your identity, or contacting customer support:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport details (when identity verification is required)
- bKash, Nagad, or Rocket account number (for transactions)
- Your chosen username and password
1.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device type and operating system
- Browser type and language settings
- How long you spent on the site and which pages you visited
- Gaming activity, betting history, and transaction records
- Information obtained through cookies and similar tracking technologies
2. Purpose of Data Collection
We use your information only for specific and legitimate purposes. The reasons your information is needed at zoya 9:
- Account Management: To create, verify, and secure your account and to manage the login process.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- Age Verification: To confirm that all platform activity is only for those aged 21 or above.
- Customer Support: To resolve your questions or complaints quickly.
- Service Improvement: To improve platform performance and user experience.
- Responsible Gaming: To monitor your gaming activity, identify any unusual behavior, and provide assistance when needed.
- Relevant Communications: To send new bonus offers, important updates, or account-related notifications.
We never sell your information to third parties for marketing purposes or use it unnecessarily.
3. Data Storage and Security
zoya 9 uses industry-standard technology to keep your personal information secure. The key elements of our security measures are described below:
3.1 Encryption Technology
SSL (Secure Socket Layer) encryption is used when data is transmitted on the site. This technology ensures that no third party can read the information exchanged between you and our servers.
3.2 Retention Period
Your information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are kept for the period specified by applicable regulations.
3.3 Access Control
Only authorized staff can access your information, and only to the extent needed to carry out their specific responsibilities. All access is logged and regularly audited.
Your password is never stored directly — only an encrypted hash is stored, so no zoya 9 staff member can ever know your password.
4. Sharing Information with Third Parties
We do not share your personal information with any third party except in the following limited circumstances:
4.1 Service Providers
Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), technology services, and customer support. Strict confidentiality agreements are in place with these partners.
4.2 Legal Obligations
If there is a court order or a lawful request from a law enforcement authority, we may be required to provide information in accordance with applicable law. In such cases, only the requested information is provided.
4.3 Fraud Prevention
Information necessary to prevent fraudulent activity, money laundering, or other illegal conduct may be sent to the relevant authorities.
Outside the reasons listed above, zoya 9 never sells, rents, or exchanges your information.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the zoya 9 website. These are small text files stored in your browser that help remember your session and improve your experience on the site.
5.1 Types of Cookies
- Essential Cookies: Required to maintain your login state and ensure security — these cannot be turned off.
- Functional Cookies: Used to remember your preferred language, theme, or other settings.
- Analytics Cookies: Used to understand which parts of the site are used most, helping us improve our service.
5.2 Cookie Control
You can manage cookies from your browser settings. However, disabling essential cookies may disrupt some core site functions and cause login issues.
6. Your Rights
If you have an account at zoya 9, you have the following rights regarding your personal information:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: If any information is incorrect or incomplete, you can request that it be corrected.
- Right to Deletion: You can request the deletion of information that is not required for legal obligations.
- Right to Restrict Processing: In certain circumstances, you can ask us to limit the processing of your information.
- Right to Object: You can object to your information being used for marketing or non-essential purposes.
- Right to Portability: You can request your information in a readable format.
To exercise these rights, contact our support team. We are committed to responding to your request within 30 business days.
7. Minors and Age Verification
All zoya 9 services are for those aged 21 or above only. We do not intentionally collect information from any minor. If a minor has created an account and we identify this, that account will be closed immediately and the associated information will be deleted.
We take responsible gaming seriously. If you have concerns about gaming habits, read our Responsible Gaming Guide, which describes various ways to keep yourself safe.
8. International Data Transfers
In some cases, your information may be stored or processed on international servers. In such cases, we ensure that adequate data protection measures are in place in the relevant country and with the service provider.
All third parties who are partners in providing our services are contractually obligated to comply with internationally recognized data protection standards.
9. Policy Changes
We may update this privacy policy from time to time. For any significant changes, we will provide 30 days' notice by email or a notice on the site. For minor changes, the "Last Updated" date at the top of the page will change.
For answers to common questions, visit our FAQ page, where detailed answers are provided on topics related to accounts, payments, and gaming.
10. Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, contact us through the following: